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Conditions of Use

General

For all orders placed the following conditions apply. They can be seen both on the Internet and in our catalogue and are considered as having been accepted by accepting the goods. Divergent collateral agreements and agreements are only valid if they are confirmed in writing; otherwise, they are not binding, even if we do not expressly object.

Prices

Prices are ex works in Euro including the applicable VAT rate. The postage/freight costs depend on the total weight. Should we choose a cheaper shipping method, the actual costs are calculated. With regard to this, you will be informed separately. For orders over € 65.00 - the cost of freight and packaging within Germany are covered by us. For returned packaging no credit is granted.

Payment

With the exception of individual cases of cash on delivery, all invoices are payable within 14 days after receipt of the goods/invoice without deduction. Exceeding the deadline, the purchaser - shall without prejudice to other claims - reimburse the incurred interest and expenses.

The withholding of payments due to any counterclaims of the customer is not permitted, unless they are undisputed, legally established, or in writing. The same applies to the offset with counterclaims.

We ask for your understanding, that due to significant defaults, initial orders over 50 euros can only be accepted against advance payment, direct debit, or PayPal, subsequent deliveries (with the exception of PayPal, cash on delivery and debit) are only carried out after settlement of existing debt, because we do not want to pass on such losses on the other customers.

Deliveries, Delivery Periods

The goods offered by us are - with a few exceptions - natural products - and may vary from batch to batch slightly in fragrance or composition. All orders are shipped by us as soon as possible (usually within 48-72 hours) via mail, parcel service or forwarding (please tell us if you want a particular delivery format and make sure that someone can be there to receive it).

Written guaranteed delivery times are considered met if the shipment leaves our factory within this period, and is provided for the customer to collect. Shipments are made up to € 10.00 at the risk of the customer; the shipments are insured for orders over this amount. If delivery is refused, we are entitled to demand damages for non-fulfillment in the amount of the loss incurred.

Claims that are not settled even after a reminder, will be handled by a debt collection company in order to recover the amount. Breakdowns, government intervention, delay in delivery, strikes and lockouts, as well as events of force majeure entitle us to terminate the contract in whole or in part, or to extend the delivery period. Should all or part of the goods ordered not yet be available, you will be informed immediately.

According to European law, you as a customer have a right of withdrawal of two weeks after receipt of the goods. You are no longer bound by your statement, if you cancel it within a period of 2 weeks after receipt of the consignment. The withdrawal must be in writing or another durable medium, you need not give any reason, or by returning the goods. To meet the deadline, timely dispatch of the revocation to our German logistics partner is sufficient:

Tutto Bianco GmbH

Chr. Hammerschmidt Str. 33

96355 Tettau


Upon receipt of your cancellation and receipt of the goods we will refund any payments already made.

The return costs for orders of up to €40.00 are the responsibility of the customer. Above this amount they are covered by us.

Goods which are manufactured according to customer specifications, or that spoil quickly due to their nature, are excluded from this rule.

Our customer service is available on weekdays from 10 to 20 clock on tel 09269/9615 or service@nature.de for your requests.

Transportation Damage

Please check the shipment upon delivery for any visible damage and have such noted on the delivery form. Shipping damage and loss in transit must be reported to the exporting company by the customer directly and immediately and with simultaneous notification to us (copy or duplicate), to meet the insurance requirements. Omitted or delayed notification will invalidate insurance coverage and compensation.

Contractual Compliance and Warranty

The Customer shall inspect the goods immediately upon receipt for obvious defects. If the delivered goods are defective, or do not meet your expectations, we will immediately provide a replacement or refund the purchase price - to the exclusion of further warranty claims. The detection of defects must be communicated to us without delay.
Further claims of the customer are excluded. (With the exception of damages caused deliberately or through gross negligence by us). In particular, the right to compensation of damages which are caused due to improper use, storage, or not during delivery of the item itself.

Retention of Title

The delivered goods remain our property until all claims have been settled.

Privacy, Data Security

By sending the order, the customer agrees, that the data may be stored and processed as as far as they are necessary for the processing and execution of the order. The data will be kept strictly confidential and and disclosed exclusively for non-recoverable receivables to a debt collection agency or the competent local court.
The data stored on the customer's request will be promptly corrected, blocked or deleted, if not contrary to the law.

Legal Bases and Settlement

The legal relationships of the contractual parties are subject to European law. Nothing is determined in contracts with foreign customers, otherwise, the provisions of the Convention on contracts for the international Sale of Goods (CiSG) shall not apply.

Final Provisions

If individual provisions of these terms become ineffective or invalid, the validity of the remaining provisions shall not be affected.

10.04.2012

Nature-Europe S.L.
Cami del Porret s / n
E-43500 Tortosa
Spain

 

 

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Customer group


Customer group: Guest

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